Hobby horses at a gallop

I have this hobby horse that I get on every so often and go for a little trot. It's nice little hobby horse, normally quite friendly and when I ride her I tend to get in the zone and give all my attention to my little hobby horse.

Her name is actually quite long, she is called 'Shorted sighted penny pinching management who let their staff and customers down who will eventually be found out by the market'. But I call her 'Agnes' for short. I give my portable hard drives names as well - there is Doris, Flo and Gwen and of course 'Big Max' who is 1/2 a Terabite in size.

I also have a Polar Bear called Peter who travels with me around the world - but that is another story, let's get back to Agnes and taking for her for a bit of a gallop. When faced with the result of shocking management decisions that result in me suffering an inferior experience I tend to try and go directly to source. So the conversation with front line staff for a fairly low level encounter tends to be along the lines of 'I am going to throw my dollies out the pram...I can do it with you or your boss, which do you prefer' to be fair the better people will try and fall on the corporate sword which is fine but Agnes doesn't like it. For more serious gallops the conversation can have several variations - such as 'What is the name of your boss's boss? What is their position and who do they work for?. Going to Defcon 5 normally means Agnes looking at the corporate web site or Companies House to find a suitable Board Director to launch Agnes at. Over the years Agnes and I have learned to pick job functions that appreciate the wider implications, so PR, Marketing and Sales Directors are good - the trick is to write in a way that reflects the portfolio they hold. Customer Service and Managing Directors don't tend to work so well - they receive a lot of stuff and you tend to get a formulaic response that Agnes doesn't like.

So whilst having a passable holiday at Center Parcs this week, Agnes and I will be going for a bit of a gallop with their management next week when I get back to a PC and find who maybe the best person to launch a broadside at. There is so much here for Agnes to get her teeth into, she is going to enjoy it.


P